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Austin Plastic Surgeon
As Patient Care Coordinator across two markets, I guided clients from first contact through consultation, translating complex surgical plans into clear, confident decisions.
Responsibilities & Impact
- Managed pre-appointment coordination by confirming client data, understanding goals, and setting expectations to ensure productive consultations.
- Led consultative conversations around services, timelines, and pricing, translating complex plans into clear, client-friendly information.
- Prepared and reviewed detailed service plans in alignment with physician guidance, ensuring accuracy across scope and cost.
- Coordinated scheduling and logistics with external surgical centers, maintaining up-to-date records and minimizing errors or delays.
- Acted as a central point of communication between clients, providers, and partner facilities to ensure seamless execution.