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Westlake Dermatology & Cosmetics
As Office Manager, I led day-to-day operations for a high-volume dermatology and cosmetics practice, keeping the front office, the staff, and the client experience running smoothly.
Responsibilities & Impact
- Led day-to-day operations for a high-volume, client-facing clinic, ensuring smooth workflows, timely service delivery, and an exceptional customer experience.
- Supervised, trained, and scheduled front-office staff, supporting performance, onboarding, and daily execution.
- Managed complex scheduling, billing coordination, and verification processes with a focus on accuracy and efficiency.
- Maintained compliance with internal policies and regulatory standards while safeguarding sensitive client information.
- Oversaw vendor relationships, inventory management, and equipment procurement to support uninterrupted operations.
- Identified and implemented process improvements that increased efficiency, reduced friction, and improved client satisfaction.