Danica Castillo

Danica Castillo keeps high-volume, client-facing practices running smoothly, from front-desk operations to patient care and revenue support.

Operations & Client Experience Leader·Based in Austin, TX
Portrait of Danica Castillo

About

Danica Castillo is a strategic, empathetic operations leader with more than five years in fast-paced, client-facing environments across dermatology and plastic surgery practices in Texas. She turns customer insight into scalable solutions, streamlines workflows, and drives growth through collaboration, data-informed decisions, and clear communication.

Danica leads front-office teams and coordinates the moving parts that keep practices running, from scheduling and billing to consultations and follow-through, so clients feel cared for and the business keeps moving.

Education

Mass Communications, South Texas College, 2013 - 2015

Experience

Five-plus years leading operations and client care across dermatology and plastic surgery practices in Texas. Select a role to read more.

Westlake Dermatology & CosmeticsDermatology & Cosmetics·2025 - 2026Austin Plastic SurgeonPlastic Surgery·2022 - 2024Rios Center For Plastic SurgeryPlastic Surgery·2020 - 2022

Expertise

  • Operations & Office ManagementRunning day-to-day workflows, staffing, scheduling, and vendor relationships for high-volume, client-facing clinics.
  • Client & Relationship ManagementGuiding clients from first contact through consultation with clear, consultative, and empathetic communication.
  • Revenue & Financial CoordinationBudgeting, cost tracking, pricing conversations, and financing options that help clients make informed decisions.
  • Process ImprovementIdentifying friction and implementing changes that raise efficiency, reduce errors, and improve client satisfaction.
  • Marketing & Campaign ExecutionPlanning monthly promotions and managing social channels to drive demand and keep the brand consistent.
  • Records, Data & ComplianceMaintaining accurate records and safeguarding sensitive client information within policy and regulatory standards.

Tools & Platforms

  • TouchMD
  • Jane
  • Symplast
  • CosmetAssure
  • CareCredit & Cherry
  • Vectra Imaging
  • Microsoft Office
  • Google Workspace

Contact

Open to operations, client experience, and coordination roles. The best way to reach me is by email.